Design Thinking for Training and Development

Association for Talent Development (Editora)

R$ 157,98

Categorias:

Descrição

Better Learning Solutions Through Better Learning Experiences

When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.

Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.

In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to:

Get perspective.

Refine the problem.

Ideate and prototype.

Iterate (develop, test, pilot, and refine).

Implement.
Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.

Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:

a strategy blueprint to uncover what a stakeholder is trying to solve

an empathy map to capture the learner's thoughts, actions, motivators, and challenges

an experience map to better understand how the learner performs.
With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Sobre o Livro

Design thinking aplicado ao desenvolvimento de pessoas propõe tratar a aprendizagem como experiência contínua, alinhando necessidades do aprendiz e da organização com restrições do projeto. O texto enfatiza a importância de envolver usuários no desenho das soluções para que o aprendizado tenha impacto no desempenho.

O processo adaptado pelos autores inclui passos práticos para obter perspectiva, refinar o problema, idear e prototipar, iterar (desenvolver, testar, pilotar e ajustar) e implementar em contextos corporativos. Há orientação para conquistar adesão de stakeholders céticos e transformar solicitações iniciais em declarações de problema mais precisas.

Ferramentas práticas reunidas no livro incluem um blueprint estratégico, um mapa de empatia e um mapa de experiência do aprendiz, além de recursos para prototipagem e teste em campo. Dois estudos de caso apresentam aplicação real das técnicas e servem de base para uma análise sobre adaptação do método ao treinamento.

Características

Categoria	Administração
Subcategoria	Recursos Humanos
Autores	Sharon Boller
Sobre o Autor	Sharon Boller é autora na área de desenvolvimento de talentos e design instrucional.