{"product_id":"customer-service-over-the-phone","title":"Customer Service Over the Phone","description":"\u003cp\u003eExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.  ;\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":53526051750255,"sku":"9781578200467","price":246.13,"currency_code":"BRL","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0921\/9384\/9711\/files\/1578200466.jpg?v=1790306906","url":"https:\/\/internacional.umlivro.com.br\/products\/customer-service-over-the-phone","provider":"UmLivro Internacional","version":"1.0","type":"link"}