{"title":"Gestão Da Qualidade","description":null,"products":[{"product_id":"process-improvement-essentials","title":"Process Improvement Essentials","description":"\u003cdiv\u003e\n\u003cp\u003eToday, technology has become too much a part of overall corporate success for its effectiveness to be left to chance.  The stakes are too high.  Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent.  And, out of all the available options, three have moved to the top of the chain.  These three are: \u003c\/p\u003e\nThe 9001:2000 Quality Management Standard from the International Standards Organization;\nThe Capability Maturity Model Integration from the Software Engineering Institute; and\nSix Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.\u003cp\u003eThese recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. \u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eProcess Improvement Essentials\u003c\/i\u003e combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label.   This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration.  It's a one-stop-shop designed to give you a working orientation to what the field is all about.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"O'Reilly Media","offers":[{"title":"Default Title","offer_id":52657686937967,"sku":"9780596102173","price":349.14,"currency_code":"BRL","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0921\/9384\/9711\/files\/0596102178.jpg?v=1770818174"},{"product_id":"building-a-chain-of-customers","title":"Building a Chain of Customers","description":"Richard Schonberger, in his fourth and most important book yet, introduces a powerful new concept: that the many links between and within the four main business functions -- design, operations, accounting, and marketing -- form a continuous \"chain of customers\" that extends to those who buy the product or service. \u003ci\u003eEveryone\u003c\/i\u003e has a customer -- the next department, office, shop, or person -- at the hundreds of pioneering companies Schonberger has studied throughout the world.\n\u003cp\u003e\nSchonberger demonstrates the universality of customer wants: Both the next and final customers want ever better quality, quicker response, greater flexibility, and lower cost. This condition provides a common strategy and calls for common methods to be used across the organization. Every employee is a data gatherer and analyst, unearthing more and better ways to provide for these customers' wants -- before the competition does so.\n\u003c\/p\u003e\u003cp\u003e\nAs the new thinking and methods permeate every comer of the firm, they topple departmental walls and adjust gang-like mind-sets and \"them-versus-us\" attitudes. Performance is no longer measured by internal costs but by improvement as seen by the next customer; direct control of causes generally replaces after-the-fact control of costs. Design is brought out of isolation. Finally, with the rest of the firm reoriented toward customer service, marketing escapes from a \"negative\" mode -- covering up for failures -- to a positive one -- crowing about the firm's competence and ability to improve.\n\u003c\/p\u003e\u003cp\u003e\nWith the close attention to detail for which he has become famous, Schonberger constructs a blueprint for unifying corporate functions, brilliantly describing the new microcosms that will make up the company of the 1990s -- focused teams of multi-skilled, involved employees arranged according to the way the work flows or the service is provided -- that compose the chain of customers. Aetna, for example, is organizing customer-focused teams that cut across underwritin\u003c\/p\u003e","brand":"Simon \u0026 Schuster","offers":[{"title":"Default Title","offer_id":52666584826223,"sku":"9781416573302","price":151.39,"currency_code":"BRL","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0921\/9384\/9711\/files\/1416573305.jpg?v=1770921770"},{"product_id":"relevance-regained","title":"Relevance Regained","description":"\u003cp\u003eRelevance Regained\u003c\/p\u003e","brand":"Simon \u0026 Schuster","offers":[{"title":"Default Title","offer_id":52668264251759,"sku":"9780743236270","price":129.05,"currency_code":"BRL","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0921\/9384\/9711\/files\/0743236270.jpg?v=1770932558"}],"url":"https:\/\/internacional.umlivro.com.br\/collections\/gestao-da-qualidade.oembed","provider":"UmLivro Internacional","version":"1.0","type":"link"}